by Max Friedman
This morning, the Board of Directors of Access Health CT (AHCT), Connecticut’s health insurance marketplace, met at the Legislative Office Building in Hartford. With open enrollment for 2015 coverage beginning next Saturday, November 15, Interim CEO Jim Wadleigh reported on AHCT’s readiness. Using a classification system or red, yellow and green, he reported that almost all key areas are green – ready to go – or yellow – getting there.
Other updates shared at today’s meeting included:
- Enrollment Assistance: AHCT is working with partner organizations who will be providing assisters and navigators to help people enroll and re-enroll, and is also developing a long-term, yearlong assister program. They will have 305 trained people staffing the call center and have nearly completed training all storefront and field staff.
- Renewals: All notices about renewal options should be received by customers by November 12.
AHCT customers have the option to auto-renew into the same coverage they have this year, and many are expected to use this option. (As we have suggested in a recent blog and as today’s C-HIT article states, however, it’s important for consumers to shop. They should be checking if their subsidy eligibility has changed and making sure they choose an insurance option that matches up with their current health care needs.)
- Enrollment Marketing Materials: AHCT is sending enrollment guides and other marketing materials to its enrollment partners throughout the state including flyers on immigration issues, tax penalties, and qualifying life events.
- Ad Campaign AHCT previewed some of the ads which will go on air next week as part of their media campaign. There will be seven TV ads, 3 in Spanish, encouraging people to sign on to the Access Health CT web site to enroll.
During the meeting, Wadleigh also discussed the possibility that as many as 30,000 AHCT customers are at risk of losing their coverage or premium subsidies. Failure of these consumers to supply key eligibility documentation about their income, citizenship status or immigration status is at the root of this serious problem. When people apply for coverage, their information is checked against information already on file with the federal government. When there are discrepancies, customers are asked to supply more information to AHCT. Right now, about 21,000 people on Medicaid and 9,000 receiving private insurance have failed to provide the required documentation, despite multiple attempts to reach them. For more information on this issue, check out Arielle Levin Becker’s piece in the CT Mirror.
Access Health CT is hosting a Twitter Town Hall tomorrow at 1 pm. You can follow along and be heard at #AHCTChat on Twitter.