The importance of the Navigator and Assister program

Last week Access Health CT gathered those who are working as Navigators and Assisters in Cromwell to thank them for their work during the first 3 months of enrollment under the Affordable Care Act and to get them ready for the next three months.

Speaker after speaker told those gathered that they were the reason for Connecticut’s first in the nation status  on busting enrollment goals and the marketplace’s high consumer satisfaction rating.

“Seventy-two percent of enrollees are likely or extremely likely to recommend Access Health CT to someone else,” said CEO Kevin Counihan, calling that rating a staggering number. “It’s a tribute to you.”

One of the challenges of establishing the Navigators and In-Person Assister Program, is that there is no federal funding for the navigators.  The six navigator agencies operating in Connecticut provide crucial training and support to assisters and coordinate enrollment efforts in their respective geographic areas.

Universal Health Care Foundation of Connecticut along with the Connecticut Health Foundation and the Foundation for Community Health stepped up to fill this gap.  They funded this vital program to ensure that outreach to enroll the uninsured is successful across the diverse communities of Connecticut.

At the meeting last week Pat Baker, president Connecticut Health Foundation shared with attendees why providing the funding was crucial to all three foundations.  Check out this audio clip to hear a little bit of what she had to say.

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One Response to The importance of the Navigator and Assister program

  1. Parthenia says:

    Everything is very open with a clear description of the
    challenges. It was really informative. Your site is very useful.
    Thank you for sharing!

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